SearchTools.ai's automated opinion — blended from public reviews, community signals, and development activity. Not an editorial rating or statement of fact.Click the score for the full breakdown.Quality
Estimated visits per month, across the web app and mobile apps.Visits4.5M/mo
Largest visitor share — 39% of traffic from United States.Top region39%United States

What it is

Overview

Fireflies.ai addresses the challenge of manually capturing meeting information and losing critical details discussed during team conversations. Before Fireflies, professionals struggled with taking comprehensive notes while actively participating in meetings, often missing important action items and key insights. The platform targets business teams, sales professionals, recruiters, and remote workers who need accurate meeting documentation and conversation analysis.

At a glance

Usability & Quality overview

Inputs
Outputs
Platforms

Best for

  • Individuals with 10+ meetings/month needing auto-joining and bullet summaries
  • Teams wanting Slack/Notion integration for meeting insights
  • Sales/recruiting teams analyzing single-call transcripts

Watch out for

  • Transcription accuracy drops with accents, overlapping speech, or technical jargon
  • Video recording only available on Business plan ($29/user/month)
  • No multi-meeting memory or context awareness

Frontier model

Built on gpt-4-0125-preview#246 ranked AI overall

▼ 14 in 30dupdated 2026-08-12

38/100

smarter than 37% of ranked models

Arena Scores adapted from the LMArena leaderboard dataset, © LMArena, CC BY 4.0

Quality score

Updated monthly·12.4K ratings analyzed·6 sourcesHigh confidence
81/100
90-day trendStable

Fireflies Powerful AI meeting assistant with seamless auto-joining and accurate bullet summaries, but opaque pricing with hidden credit costs

Score breakdown
=81/100
User verdict ×40 32Adoption ×22 18Honesty ×16 14Trust ×10 5Value ×12 6Adjustments +619 to reach 100

This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 15, 2026, not a guarantee or statement of fact about Fireflies. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Fireflies? Dispute any datapoint and we will review it, publish your response, and correct verified errors.

Plans

Pricing

Pricing modelFreemium
Paid options from$18/month
BillingMonthly

How free is free?

Free with limits

Free forever plan available; Pro $18/mo for teams and advanced features

What you get for free

  • Free forever plan for individuals starting out
  • Basic meeting transcription and recording
  • Limited storage and meeting minutes per month

Behind the paywall

  • Team collaboration featuresPro
  • Advanced AI insights and analyticsPro
  • Higher storage limits and meeting quotasPro
  • Enterprise-grade security and admin controlsEnterprise

Community feedback

Aggregated reviews

Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.

What reviewers talk about

themes inside the Sentiment pillar — not score ingredients

74Output Quality89 mentions
Scored from 89 mentions · high confidence
POSITIVE trustpilot

I am working in East Africa and have been recording meetings. It is helpful not to have to take notes, but concentrate on listening. In addition, many times I have a hard time understanding their English as it is not their first language but this app figures it out and I can r

NEGATIVE reddit

That’s right. We were all there. The meeting was last week. I took notes and better yet, was the person who led the call. I logged on yesterday morning (they are 3 hours ahead of me time zone wise) to them having the following argument: One of them used Claude to analyze the Fire

POSITIVE trustpilot

Reliable, fast, and incredibly accurate; Fireflies.ai does exactly what it promises and takes your productivity to the next level.

POSITIVE trustpilot

My job involves me sitting in a number of lengthy meetings where we would interchangeably use swahili and english. I've been struggling a lot to prepare minutes because i needed to translate from Swahili to English. For so long i've been looking for a solution that recognizes swa

19Value & Pricing25 mentions
Scored from 25 mentions · low confidence
POSITIVE trustradius

Can't live without Fireflies.ai | It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less. |

NEGATIVE reddit

these aholes have been charging me 38 bucks(18 bucks for pro + so f'in "tokens" which i never subscribed to)... I was already unhappy with the app because it kept crashing. It does not record everything properly. If the recording is over 1 hr, it just doesn't transcribe it. I wou

NEGATIVE reddit

this just happened to me this morning. I came to reddit to see if this happened to anyone else. actually insane they are saying i used the "Daily Summary" and other features that use AI Credits when we didnt sign up for any of this. I have been using Fireflies for almost 3 years,

NEGATIVE reddit

Curious what people think of this type of lawsuit against fireflies.ai. This software is so scammy. Or it would seem to be a huge security issue for IP in corporations. Where exactly does the data go?https://www.dataprivacyandsecurityinsider.com/2025/12/lawsuit-alleges-fireflies-

43Reliability12 mentions
Scored from 12 mentions · low confidence
POSITIVE g2

I like how fast and flexible Fireflies.ai is. Its reliability stands out for me, and I'm impressed by its ability to handle both virtual and in-person meetings, unlike many other solutions. It's also quite valuable because it's cross-platform, so I can use it on both iOS and Wind

NEGATIVE reddit

these aholes have been charging me 38 bucks(18 bucks for pro + so f'in "tokens" which i never subscribed to)... I was already unhappy with the app because it kept crashing. It does not record everything properly. If the recording is over 1 hr, it just doesn't transcribe it. I wou

NEGATIVE reddit

We use teams to meet with external parties often. Occasionally someone will click on a link in a meeting that says it's an AI not taker. The user just clicks the link out of curiosity. Suddenly that AI is adding itself to every meeting that user is in and then it spreads to the r

POSITIVE trustpilot

Reliable, fast, and incredibly accurate; Fireflies.ai does exactly what it promises and takes your productivity to the next level.

40Supportthin data · 7 mentions
Scored from 7 mentions · low confidence
POSITIVE trustpilot

Fireflies has been consistently great. The experience is user friendly, and adding it to existing meetings is a breeze. The support team has been there to help any time I've encountered an issue, and the AI they use is really on top of it - I like that it can pull in context from

NEGATIVE reddit

I run a pre-seed company and my team had a terrible experience with Fireflies customer support. We switched to Granola and their support, note taking capability, and sharing functionality are awesome. Would highly recommend Granola (much better experience than both fireflies and

NEGATIVE reddit

Our security team did a formal review of AI notetakers being used across the company. Fireflies got flagged on several points which led to evaluating alternatives. Sharing what we found since others might be doing similar evaluations. Why Fireflies was flagged: Data handling docu

NEGATIVE capterra

A must-have tool for anyone who takes meetings seriously — $5f","incentivized":"NoIncentive — Getting notes on my meetings frees me up from writing everything down on paper and transcribing it. It works across my meeting platforms, so I do not have to rely on being in Zoom to ge

72Ease of Use43 mentions
Scored from 43 mentions · medium confidence
POSITIVE trustradius

Fireflies.ai is best Voice Recognition Tool | fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Abs

NEGATIVE g2

I like how fast and flexible Fireflies.ai is. Its reliability stands out for me, and I'm impressed by its ability to handle both virtual and in-person meetings, unlike many other solutions. It's also quite valuable because it's cross-platform, so I can use it on both iOS and Wind

POSITIVE g2

my experience with Fireflies because, as a salesperson, it has completely changed how I do my job. My absolute highest priority during a meeting is to focus entirely on the client—watching how they say things and reading the room. Before Fireflies, I was always distracted by tryi

POSITIVE capterra

Turns meetings into deliverables - From conversation to finished work, faster — Fireflies has become non-negotiable in my workflow. It's elevated the quality of my work, sharpened my accuracy, and meaningfully improved my productivity — and that's not a combination you find often

50Trust derived from dimensions + predator detectionview math

A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.

Reasoning

mixed complaint zone (posterior 0.163, billing-complaint tripwire at raw 18%, ceiling 50): indepRating=95(w0.30) claimAlignment=70(w0.28) vendorReply=57(w0.20) support=40(w0.08) buyAgain=90(w0.10) → trust 50

Watch & learn

Video content

YouTube
Fireflies AI Tutorial 2026 | Automatically Record, Search and Summarize Meetings YOUTUBE3.8K views

Fireflies AI Tutorial 2026 | Automatically Record, Search and Summarize Meetings

LocoAIco1 month ago

she said it to manipulate the AI notes YOUTUBE128 views

she said it to manipulate the AI notes

BiancaDoesResearch1 month ago

Fieldy vs Fireflies 2026 — Wearable AI vs Meeting Bot (Full Honest Comparison) YOUTUBE37 views

Fieldy vs Fireflies 2026 — Wearable AI vs Meeting Bot (Full Honest Comparison)

AhmedTechHub11 month ago

Best AI Note Takers for Finance Teams (2026): 6 Tools Compared YOUTUBE36 views

Best AI Note Takers for Finance Teams (2026): 6 Tools Compared

bluedothq1 month ago

Capabilities

Key features

Meeting Assistant

Records, transcribes, and summarizes meetings while capturing action items and decisions

Transcriber

Converts recorded audio and video into accurate written transcripts

Team Collaboration

Helps teams share work, coordinate tasks, and communicate inside shared AI workspaces

The honest take

What users love & flag

Distinct themes surfaced across 12.4K reviews from 6 sources — each grounded in real review text, ranked by how often it comes up.

What users love10
Accurate transcription across multiple languages and accents
Automated meeting summaries and action item extraction
Speaker identification and attribution in multi-person calls
Seamless integration with Zoom, Google Meet, and Teams
Cross-platform availability (iOS, Windows, mobile)
CRM and Slack integration for workflow automation
Searchable meeting history and global search functionality
Ability to record in-person meetings via mobile phone
Automatic calendar integration and meeting joining
High-quality transcripts with timestamps and download options
What users flag10
Transcription accuracy issues with strong accents or background noise
App crashes and reliability problems with longer recordings
Billing confusion around AI credits and feature limits
User interface described as clunky or outdated
Setup difficulties when switching devices
Limited mobile app functionality compared to desktop
Customer support only available via chat/email
Privacy and security concerns about data handling
Occasional issues with automatic meeting joining
Advanced features locked behind higher-tier plans

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