ChatBot.com
What it is
Overview
A customer service chatbot that handles support questions and sales conversations on websites. ChatBot.com builds conversational flows using a drag-and-drop interface, no coding required. Early reviewers describe the flow-based conversation design as the main draw — you map out question paths and responses visually. The audience skews toward customer support managers and small business owners running e-commerce sites who want 24/7 chat coverage.
At a glance
Usability & Quality overview
Best for
- SMBs needing a no-code customer support chatbot
- Teams that want routine FAQ automation and simple lead capture
- Users already on the Text/LiveChat ecosystem
Watch out for
- Refund handling and prorating
- Complex-query accuracy
- Limited customization and integration friction
Built on another provider's modelResells a third-party model API
ChatBot.com provides workflow automation for customer support and integrates with websites and messaging platforms, but relies on standard chatbot technology rather than proprietary AI models or specialized capabilities that would significantly differentiate it from using ChatGPT directly.
Moderate evidenceQuality score
ChatBot.com No-code AI chatbot builder for customer support and sales automation, but billing and refund complaints recur.
This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 29, 2026, not a guarantee or statement of fact about ChatBot.com. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on ChatBot.com? Dispute any datapoint and we will review it, publish your response, and correct verified errors.
Plans
Pricing
How free is free?
Trial only
14-day trial, then $25+/mo; billing complaints reported
What you get for free
- 14-day free trial with full access
- No credit card required to start trial
Behind the paywall
- Continued access after 14 daysEssential ($25/mo)
- AI Agent deploymentEssential ($25/mo)
- AI resolutions and reply suggestionsEssential ($25/mo)
- Multiple AI Agents (10+)Growth ($99/mo)
Cost to actually use
Based on 11 classified review complaints about rate limits, credits, and billing.
Community feedback
Aggregated reviews
Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.
What reviewers talk about
themes inside the Sentiment pillar — not score ingredients
56Output Quality35 mentions
“One of the best chatbot apps there is - very intuitive, simple, and the number of things it has is really something. We scanned the site in minutes, tested it, and it was ready to go. Now, we can change the flow as we want it, and we can teach it new stuff anytime we need, so it only gets better ”
“I paid Pro subscription with extra subscription to image generator for unlimited use (as it was mentioned in the details) and for a couple of days I got full access then suddenly after 2 days image generator didn't allow me to create more than 5 images per day as if I am not a subscriber and therefore this delayed my work as support is non-existing. In addition, animation tool was not working since the start of my subscription and I reached out to support but got no reply-rewrote to support afte”
“Feels really basic and left behind to work with such tool. Really hard to maintain as well. It does its function but the cost is high for the value.”
“I've tested several bot apps, and ChatBot turned out to be the best fit for our needs. It's very customizable, which is important for us since we have specific requirements. The new AI features they added recently are actually quite useful and have made things more efficient for us. Overall, it's a solid app.”
26Value & Pricing12 mentions
“The number of features at this price is extremely good. We used it to build a bot for our site, and it was scanned automatically to build the bot for us. After that, we basically reviewed it and made small adjustments, and it's now live on our site. The whole process was super fast. Highly recommended.”
“I signed up for a $1.99 per week trial of Chatbot. After 1 week I was charged $29.95 for a one month subscription with automatic renewal monthly, which I did not authorize. The billing agent was paddle.com. When I tried to cancel and get a refund, I was denied. This is a fraudulent way to do business. ”
“Beware of this fraudulent website. They have charged our credit card twice and obviously no reply from their customer service - will be challenging it through the bank. BEWARE! ”
“A fraudulent company. Based on my experience this company engages in misleading branding, unauthorized billing, and refusal to issue refunds. In December 2025, I paid $59.99 for a one-year subscription to Chatbot App Pro, believing it to be affiliated with or identical to the official ChatGPT service due to the misleading business name and presentation. Shortly afterward, I received multiple fraud alerts from my Bank regarding suspicious activity on my credit cards. However, they managed to char”
59Reliabilitythin data · 5 mentions
“I paid Pro subscription with extra subscription to image generator for unlimited use (as it was mentioned in the details) and for a couple of days I got full access then suddenly after 2 days image generator didn't allow me to create more than 5 images per day as if I am not a subscriber and therefore this delayed my work as support is non-existing. In addition, animation tool was not working since the start of my subscription and I reached out to support but got no reply-rewrote to support afte”
“Yes, I used a chatbot last 1 year. It is good and easily accessible NO dislike about this. Every server is good for this product I am using for customer support for chabot and it is very usefull even we translate to language throuh chatbot”
“Ability to research information and to use accurate data in minimal time Unavailable most times, network issues or server issues Develop ideas and come up with solutions to different problems”
“Rekinda Chatbot review — Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human. No one is judging you on the questions being asked. — I love that the chatbot is 24/7 availability. Help increase customer response and interaction. Chatbot provides quick answers and reduces human interaction. — Chatbots can struggle with complex queries, in which can lead to inaccurate results or responses. No human interaction inv”
43Supportthin data · 8 mentions
“I have been working with the chatbot for a year now and I like that the chatbot clearly explains what’s available, can offer email follow-ups, and can switch languages when needed. It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues. It’s easy to use once you get the hang of it. I also appreciate the human input it enables, and the support behind the feature is excellent - always available to answer my questions. The search”
“Beware of this fraudulent website. They have charged our credit card twice and obviously no reply from their customer service - will be challenging it through the bank. BEWARE! ”
“Sent several emails to them and 0 answer. Subscribed by accident when I wanted to subscribe for chatgpt. I got misled and thought I was getting chatgpt. since that happened I tried to reach out and nothing What a shame”
“I paid Pro subscription with extra subscription to image generator for unlimited use (as it was mentioned in the details) and for a couple of days I got full access then suddenly after 2 days image generator didn't allow me to create more than 5 images per day as if I am not a subscriber and therefore this delayed my work as support is non-existing. In addition, animation tool was not working since the start of my subscription and I reached out to support but got no reply-rewrote to support afte”
64Ease of Use32 mentions
“One of the best chatbot apps there is - very intuitive, simple, and the number of things it has is really something. We scanned the site in minutes, tested it, and it was ready to go. Now, we can change the flow as we want it, and we can teach it new stuff anytime we need, so it only gets better ”
“When looking for Chatgpt, they appear on top because it is a sponsored advertising. It appears like chatgpt but it is not. They give you an offer, and you sign up. Your get double the charge on your credit card, and when you complain, they don't do anything. It has all the behavior of fraudlant sites. You cannot login with an email or change anything, so you end up stuck with double charges and login methods that prevent using the site.”
“The number of features at this price is extremely good. We used it to build a bot for our site, and it was scanned automatically to build the bot for us. After that, we basically reviewed it and made small adjustments, and it's now live on our site. The whole process was super fast. Highly recommended.”
“Professional chat bot tool that does so much more — Overall a very pleasant experience for me. I experimented with multiple similar tools and Chatbot stood out because of its professional look and feel (and also advanced feature set). While there are many advanced features, it's built with the beginners in mind as well, so that you can quickly get started and make it more advanced as you progress and learn more about the platform. This is a solid tool that boosted my on-site engagement and lead ”
60Trust derived from dimensions + predator detectionview math
A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.
Reasoning
Capabilities
Key features
Customer Service Assistant
Answers customer questions and resolves support tickets through automated chat responses
Chatbot Builder
Creates custom chatbots for your site or business without writing code
Sales Assistant
Helps you draft outreach, qualify leads, and move deals through your pipeline
The honest take
What users love & flag
Distinct themes surfaced across 93 reviews from 3 sources — each grounded in real review text, ranked by how often it comes up.
Questions
Frequently asked
What is ChatBot.com?
ChatBot.com is an AI-powered platform that deploys intelligent agents trained on your business data to handle customer support 24/7 while actively driving sales. Unlike traditional chatbots that only answer questions, it focuses equally on support automation and sales conversion through features like product recommendations, buying intent detection, and cart recovery campaigns.
How does ChatBot.com differ from other chatbot solutions?
ChatBot.com differentiates itself by actively identifying and converting sales opportunities rather than just answering support questions. It includes sales-specific features like live cart preview, checkout chat widgets, buying intent detection, and sales reports tied to chat interactions, positioning it as a revenue-generating tool rather than just a cost-saving support solution.
What can ChatBot.com do for my business?
ChatBot.com can answer customer questions 24/7 using your company knowledge base, recommend products and guide customers through checkout, detect buying intent and deploy cart recovery campaigns, and handle support across multiple channels including websites, Facebook Messenger, and SMS. It can also automatically escalate complex issues to human agents when needed and generate proactive campaigns to engage hesitating shoppers.
How quickly can I set up a chatbot with ChatBot.com?
You can build a trained chatbot within minutes by simply inputting your website URL or uploading knowledge sources like help centers and product documentation. The AI Agent learns from your existing business knowledge sources and can be deployed immediately across your chosen channels.
What platforms and integrations does ChatBot.com support?
ChatBot.com can deploy across websites, Facebook Messenger, SMS via Twilio, and in-app messaging. It integrates with popular platforms including Shopify, LiveChat, HelpDesk.com, Slack, Zapier, WordPress, and Webflow, with live Shopify catalog integration for e-commerce businesses.
Is ChatBot.com free, and what are the pricing options?
ChatBot.com offers a 14-day free trial with no credit card required. Paid plans start with Essential at $25/month (or $19/month billed annually) for 1 AI Agent and 10 monthly resolutions, Growth at $99/month (or $79/month annually) for 10 AI Agents and 200 resolutions, and custom Enterprise pricing for larger organizations.
What sales features does ChatBot.com offer for e-commerce?
ChatBot.com includes specialized e-commerce features like live Shopify catalog integration, cart recovery campaigns, buying intent detection, and checkout chat widgets. It can recommend relevant products, guide customers through the purchase process, and deploy targeted campaigns to recover abandoned carts, making it particularly valuable for online retailers.
Can ChatBot.com handle complex customer issues that require human intervention?
Yes, ChatBot.com includes seamless handover capabilities to human agents when the AI encounters complex issues it cannot resolve. The Growth plan and above also include chat supervision and takeover features, allowing human agents to monitor conversations and step in when needed while maintaining conversation context.
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